Terms of Service

1. Agreement to Terms

By accessing, browsing, creating an account on, or reserving a workspace pod through the PodSpace platform (including podspace.in and the PodSpace mobile applications), you enter into a legally binding contract with PodSpace Technologies. If you do not agree to these Terms of Service or our Privacy Policy, you must immediately cease using the platform.

2. User Eligibility & Age Requirements

• You must be at least 18 years of age to register an account, hold a reservation, or enter a pod unaccompanied.
• You must possess the legal capacity to form a binding contract under the Indian Contract Act, 1872.
• Accounts registered using false age disclosures or fraudulent identity documents will be suspended immediately without refund.

3. Account Security & Fair Use

• You are responsible for maintaining the confidentiality of your login credentials and OTP codes.
• One account per person. Creating synthetic or multiple accounts to exploit promotional discount codes or referral credits is strictly prohibited.
• You must provide accurate, verifiable identity details (full name, phone number, email address) during registration.

4. Booking Intervals, Holds & Concurrency

• Booking Intervals: Pod reservations are scheduled in minimum 30-minute or 60-minute increments.
• 10-Minute Concurrency Hold: When you select an available pod slot, our backend locks that slot for exactly 600 seconds (10 minutes) across all customer interfaces. This prevents duplicate bookings while you review your quote and complete payment.
• Hold Expiry: If payment is not captured before the 10-minute hold expires, the reservation lock is automatically released back to public availability. PodSpace is not liable for slots lost due to delayed checkout.
• Overstay Penalties: You must vacate the pod before your scheduled end time. Overstaying into another user's reservation or the cleaning turnover window will incur pro-rated fees and potential account suspension.

5. Dynamic Pricing & GST Invoicing

Hourly pod rates are algorithmically computed based on real-time location occupancy, historical peak demand, day of the week, and seasonal factors.

• All quoted rates are displayed in Indian Rupees (INR) and are inclusive of 18% Goods and Services Tax (9% CGST + 9% SGST under SAC code 998319).
• The price locked during your 10-minute reservation hold is guaranteed for the duration of that hold.
• Verified, itemized GST tax invoices are generated automatically for every completed booking and can be downloaded from your account booking details.

6. Payments & PodSpace Wallet

• Payments are processed securely through Razorpay via UPI, Net Banking, credit/debit cards, and PodSpace Wallet.
• A reservation is legally confirmed only upon successful Razorpay payment capture or verified wallet deduction.
• PodSpace Wallet balances are non-transferable and may only be redeemed for workspace reservations and session extensions within the platform.

7. Physical Access Timing & Grace Periods

• Activation Window: Your electronic door credentials (Bluetooth LE key and numeric keypad passcode) become functional exactly at the scheduled start of your reservation.
• Exit Grace Period: A 5-minute exit grace period is provided at the conclusion of your slot to gather belongings and exit cleanly.
• Credential Expiry: At slot end plus grace period, electronic credentials expire automatically. Unlocking attempts after expiry will be rejected.

8. Authorized Guests & Shared Access

• You may share temporary access credentials with authorized guests, provided total occupancy never exceeds the stated physical capacity of the pod (e.g. 1 occupant for Solo Focus pods; 4 occupants for Team Collaboration pods).
• The primary account holder who created the booking remains strictly liable for all actions, conduct, property damage, and compliance of their invited guests.

9. Cancellations, Refunds & Outage Guarantees

Our cancellation policy is strictly enforced by automated backend rules (see full Refund Policy):

10. Turnover Buffers & Sanitation Inspections

To maintain our Architectural Precision hygiene standard, every booking is followed by a mandatory cleaning turnover window. Verified turnover specialists physically sanitize contact surfaces, vacuum acoustic carpets, restock sanitization amenities, and upload verified photo evidence before the pod can be re-opened for customer reservations.

11. Prohibited Conduct & Immediate Forfeiture

The following activities are strictly prohibited inside or immediately adjacent to any pod:

• Smoking, vaping, or using e-cigarettes inside the pod.
• Possession or consumption of alcoholic beverages or illegal substances.
• Exceeding the certified occupant capacity of the pod structure.
• Commercial subleasing or unauthorized commercial video/film production.
• Tampering with, altering, or disassembling electronic locks, motion sensors, power distribution, or ventilation units.
• Introducing hazardous, combustible, explosive, or toxic chemical agents.

Violation of these conduct rules constitutes material breach of contract and will trigger immediate pod access revocation, session forfeiture without refund, trespass removal by host security, and permanent account deactivation.

12. Supported Amenities & Facility Operations

• Standard amenities include acoustic sound-dampening insulation, ergonomic task seating, work surface, power sockets, USB charging ports, and active ventilation.
• High-speed Wi-Fi is provided as a shared convenience. While PodSpace targets 99.5% uptime, we cannot guarantee unthrottled bandwidth or uninterrupted network connectivity during third-party telecom outages.

13. Safety, Emergency Egress & 24x7 Escalation

• Internal Mechanical Egress: Every pod is equipped with an internal mechanical thumb-turn latch that allows immediate, fail-safe manual egress at all times regardless of electrical power, gateway connectivity, or electronic lock state.
• Emergency Hotline: In the event of a physical entrapment, health emergency, or safety incident, activate the in-app Emergency button or call our 24x7 Emergency Escalation Hotline: +91 80 4567 8900.
• Review our comprehensive Safety Guidelines for detailed building evacuation protocols.

14. Limitation of Liability & Indemnity

To the fullest extent permitted under applicable Indian law, PodSpace Technologies and its facility hosts shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or personal property theft. In all circumstances, our maximum aggregate liability arising out of or related to any booking shall not exceed the total fees paid by you for that specific booking.

15. Governing Law & Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of or relating to your use of the platform shall first be submitted to our designated Grievance Officer (grievance@podspace.in). If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

16. Operational Contact & Notices

For legal notices, formal contractual queries, or operational assistance: