LEGAL
Refund Policy
Last updated: October 2026
DRAFT — PENDING LEGAL REVIEW. Confirm exact figures and timelines with the client before launch.
Quick Reference
| Cancellation Time | Refund Amount | Credit To |
|---|---|---|
| More than 60 min before slot start | 100% refund | Original payment method or Wallet |
| Less than 60 min before slot start | 50% refund | PodSpace Wallet |
| After session has started | No refund | — |
| No-show (did not arrive) | No refund | — |
| Pod unavailable (our fault) | 100% refund | Original payment method |
| Technical failure preventing access | 100% refund | Original payment method |
How to Cancel
- Open the PodSpace app or website.
- Go to My Bookings.
- Select the booking you wish to cancel.
- Tap Cancel Booking.
- Confirm the cancellation and the applicable refund amount.
For cancellations within 15 minutes of a system error or double-charge, please contact support directly.
Refund Processing Time
- PodSpace Wallet: Instant.
- UPI: Within 1–3 business days.
- Credit/Debit Card: 5–7 business days (depends on your bank).
- Net Banking: 3–5 business days.
Special Circumstances
- Medical emergency: Contact support with documentation; refund considered on a case-by-case basis.
- Natural disaster / force majeure: Full refund.
- Double charge: Second amount refunded within 24 hours of verification.
Disputes
If you believe a refund decision is incorrect, contact our Grievance Officer at privacy@podspace.in within 14 days. We respond within 30 days. Unresolved disputes are subject to the jurisdiction of Chennai courts.